About this template
The Cancellation Feedback Form template is a ready-to-use feedback form for teams that want professional data collection without starting from a blank page. Understand why customers leave and what could have changed their mind. It includes about 4 questions covering What is the main reason you are cancelling?, What could we have done differently?, How likely are you to consider us again in the future?, and What email can we use if you want a follow-up?.
Who it's for
Product, support, and success teams that want honest feedback without a clunky multi-page survey that no one finishes.
Questions included
- What is the main reason you are cancelling? · required
- What could we have done differently?
- How likely are you to consider us again in the future? · required
- What email can we use if you want a follow-up?
Why build this in FormHouse
Conversational layout raises completion rates. Opinion scales and open text sit side by side; AI can summarize themes across submissions so you act on patterns, not individual rants.
How to use this template
- Open the Cancellation Feedback Form template and click “Use this template” (or generate a close variant with AI).
- Customise questions, branding, and logic so the form matches your offer and ideal respondent.
- Optional: turn on AI lead scoring, connect Google Sheets or Slack, and add payments if you collect deposits.
- Publish and share the link, or embed the form on your site.
FAQ
- What is a cancellation feedback form form?
- Understand why customers leave and what could have changed their mind. Use it as a starting point, then customise branding, logic, and integrations in FormHouse.
- Who should use this feedback form?
- Product, support, and success teams that want honest feedback without a clunky multi-page survey that no one finishes.
- Can I customise this template?
- Yes. Duplicate it into your workspace, edit every question, add conditional logic, payments, or AI scoring, and publish on a FormHouse URL, custom domain, or embed.
- Is this template free to use?
- Yes. FormHouse includes unlimited forms and unlimited responses on fair use. AI lead scoring has a free monthly allowance; Pro unlocks higher AI limits and removes more branding limits depending on your plan.
- How is FormHouse different for feedback forms?
- Conversational layout raises completion rates. Opinion scales and open text sit side by side; AI can summarize themes across submissions so you act on patterns, not individual rants.
- Can I embed this form on my website?
- Yes. Embed inline, as a popup, slider, or full page. Platform guides cover WordPress, Webflow, Framer, and Squarespace.