About this template
A customer satisfaction survey (CSAT) measures how happy people are after a purchase or support interaction. This template uses clear rating scales and optional open text so you get scores you can chart and comments you can act on.
Who it's for
Researchers, marketers, and operators running CSAT, NPS, market research, or employee pulse surveys.
Questions included
- Overall, how satisfied were you? · required
- How easy was it to get what you needed? · required
- How likely are you to choose us again? · required
- What is one thing we could improve?
Why build this in FormHouse
Build surveys with scales, logic, and unlimited responses. No SurveyMonkey-style response tax. Export or sync to Sheets and Slack; keep respondent privacy EU-first.
How to use this template
- Open the Customer Satisfaction Survey template and click “Use this template” (or generate a close variant with AI).
- Customise questions, branding, and logic so the form matches your offer and ideal respondent.
- Optional: turn on AI lead scoring, connect Google Sheets or Slack, and add payments if you collect deposits.
- Publish and share the link, or embed the form on your site.
FAQ
- What is a customer satisfaction survey form?
- Measure satisfaction, effort, and the one improvement customers most want. Use it as a starting point, then customise branding, logic, and integrations in FormHouse.
- Who should use this survey?
- Researchers, marketers, and operators running CSAT, NPS, market research, or employee pulse surveys.
- Can I customise this template?
- Yes. Duplicate it into your workspace, edit every question, add conditional logic, payments, or AI scoring, and publish on a FormHouse URL, custom domain, or embed.
- Is this template free to use?
- Yes. FormHouse includes unlimited forms and unlimited responses on fair use. AI lead scoring has a free monthly allowance; Pro unlocks higher AI limits and removes more branding limits depending on your plan.
- How is FormHouse different for survey forms?
- Build surveys with scales, logic, and unlimited responses. No SurveyMonkey-style response tax. Export or sync to Sheets and Slack; keep respondent privacy EU-first.
- Can I embed this form on my website?
- Yes. Embed inline, as a popup, slider, or full page. Platform guides cover WordPress, Webflow, Framer, and Squarespace.